Terms & Conditions
Your trust and satisfaction with Ginkgo Fine Jewelry is our highest priority. We do not sell or rent any of your personal information to any third party.
We offer a warranty on all of our jewelry and watches. For our jewelry pieces, we cover any defects in craftsmanship for the life of the piece as long as it has been well maintained. We do not, and cannot, cover accidental damage, incidental damage, normal wear and tear, theft, accidental loss, or any damage that our gemologists deem is not due to craftsmanship related issues. If the piece has been altered in any way, our warranty no longer covers it unless the work has been done by Ginkgo New York Fine Jewelry or Ginkgo Caribe Fine Jewelry. We will usually do our best to fix your piece regardless as a service to you, but please note that if we cannot remedy the problem and it was not due to craftsmanship, we will also charge you to ship it back. If, however, your piece is covered, we will ship it back to you at our cost. The warranty only covers the original owner of the piece and is not transferable.
For watches, we offer a free one year warranty with Ginkgo Fine Jewelry. We do not, and cannot, cover accidental damage, incidental damage, normal wear and tear, theft, accidental loss, or any damage that is not due to an internal malfunction. Watches come complete with all boxes, instruction manuals, serial numbers, and dealer stamped warranty paperwork whenever possible or applicable. All wear and tear issues are the customer's responsibility. Each warranty case will be considered individually. In the circumstance that your watch may incur a problem send it back to us for repair. If it is within the manufactures warranty period we will take care of the necessary paperwork for repair.
To qualify for the warranty, the watch must have all original papers as well as the original Ginkgo invoice. The watch may not have been modified in any way, may not have been opened by anyone except authorized dealers for the watch, and if it has been opened all proper documentation from the dealer is required. We cannot cover any defects in the battery or if the manufacturers' specifications for the care of the watch were not followed. Please notify us that you will be shipping any product to our office. Ginkgo Fine Jewelry recommends that you insure any piece that you will be shipping back to us. We will usually do our best to fix your piece regardless as a service to you if we can, but please note that if we cannot remedy the problem or if the problem was not due to an internal malfunction, you will be charged to have the watch shipped back. The lifetime warranty only covers the original owner of the watch and is not transferable.
For orders placed on a holiday, weekend, or after 3pm EST on a regular business day, your order will be processed the following business morning.
Our site uses an order form for customers to request products and services. We collect billing and shipping contact information and financial information. Contact information from the order form is used to authorize charges and to send orders to you. Your contact information may also be used to reach you if there is a problem fulfilling your order. If you provided an e-mail address this may be used to send automatic order status notifications or to contact you in the event that there is a problem fulfilling your order. Financial information that is collected is used to bill you for products and services.
If you opt-in your mailing or e-mail address may be added to our mailing list. Users may opt-out of receiving future mailings. We do not market by telephone.
Though we know most of our customers will be very satisfied with the workmanship and price of their jewelry and watches, occasionally people might change their minds. For such times, we offer a 30-day money back guarantee on any non-Special Order Items. If you are not satisfied with an item that you have purchased online, you may return the item for a refund in accordance with our guidelines below. The refund issued will be the full amount paid for the item minus the shipping and handling charges incurred by Ginkgo fine jewelry when initially shipping your order.
Store credit will be given for items returned within the first 30 days after the original purchase date.
Personalized and custom made jewelry may not be returned unless received by the customer in damaged condition or contains incorrect engraving.
All returns, refunds, and cancellations are subject to a 5% restocking fee. No Exceptions. Shipping charges are not refundable.